Contents
Module I Basics for International Business Correspondence
CHAPTER I INTERNATIONAL BUSINESS ENGLISH……………………………… 2
I. About the Course………………………………………………………………………… 2
II. Guidelines for Effective Business Correspondence …………………………………… 2
III. Layout of Business Emails and Letters ……………………………………………… 5
Business Link ……………………………………………………………………………… 12
Skill Training ……………………………………………………………………………… 12
Module II Establishing Business Relations
CHAPTER II ESTABLISHING BUSINESS RELATIONS …………………………… 16
Lesson 1 (A) Self-Introduction ………………………………………………………… 17
(B) Highlighting Advantages ………………………………………………… 18
Lesson 2 (A) A First Inquiry …………………………………………………………… 22
(B) A Reply to the Above……………………………………………………… 23
Lesson 3 Contact Customers after Fair ………………………………………………… 27
Business Link ……………………………………………………………………………… 31
Skill Training ……………………………………………………………………………… 32
Useful Expressions………………………………………………………………………… 34
Module III Business Negotiations
CHAPTER III INQUIRY AND REPLY ………………………………………………… 37
Lesson 4 (A) Inquiring for Quantity Discount ………………………………………… 38
(B) A Reply to the Above……………………………………………………… 39
Lesson 5 Asking to Quote Two Kinds of Prices ………………………………………… 44
Lesson 6 A Tabulated Order Inquiry …………………………………………………… 47
Skill Training ……………………………………………………………………………… 51
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Business English Correspondence (2nd Edition)
商 务 英 语 函 电（第 二 版）
Useful Expressions………………………………………………………………………… 53
CHAPTER IV OFFERS AND COUNTER-OFFERS ………………………………… 55
Lesson 7 A Non-Firm Offer……………………………………………………………… 57
Lesson 8 A Counter Offer ……………………………………………………………… 61
Lesson 9 Offering Substitute Material…………………………………………………… 65
Business Link ……………………………………………………………………………… 68
Skill Training ……………………………………………………………………………… 69
Useful Expressions………………………………………………………………………… 71
CHAPTER V ORDERS AND CONTRACTS…………………………………………… 73
Lesson 10 (A) Asking to Send an S/C…………………………………………………… 74
(B) A Reply to the Above …………………………………………………… 75
Lesson 11 (A) Asking to Send PO ……………………………………………………… 78
(B) A Reply to the Above …………………………………………………… 80
Lesson 12 Sending S/C and PI ………………………………………………………… 83
Business Link ……………………………………………………………………………… 86
Skill Training ……………………………………………………………………………… 88
Useful Expressions………………………………………………………………………… 98
CHAPTER VI PRODUCTION & INSPECTION ……………………………………… 100
Lesson 13 (A) Inline Inspection Reports………………………………………………… 101
(B) Advising the Production Schedule ……………………………………… 102
Lesson 14 Failed in Inspection ………………………………………………………… 105
Lesson 15 Asking to Release the Shipment …………………………………………… 108
Business Link ……………………………………………………………………………… 111
Skill Training ……………………………………………………………………………… 113
Useful Expressions………………………………………………………………………… 115
CHAPTER VII PAYMENT ……………………………………………………………… 116
Lesson 16 Payment Negotiation ………………………………………………………… 117
Lesson 17 (A) Proposing Payment by D/P at Sight……………………………………… 121
(B) A Reply to the Above …………………………………………………… 122
Lesson 18 Settling Balance Payment …………………………………………………… 126
Skill Training ……………………………………………………………………………… 129
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Contents
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Useful Expressions………………………………………………………………………… 132
CHAPTER VIII ESTABLISHMENT OF L/C AND AMENDMENT TO L/C ……… 133
Lesson 19 (A) Urging Establishment of L/C (1)………………………………………… 135
(B) Urging Establishment of L/C (2)………………………………………… 136
Lesson 20 Amend the L/C with Correct Amount ……………………………………… 140
Lesson 21 (A) Amendment to L/C ……………………………………………………… 142
(B) Amending L/C to Allow Transshipment ………………………………… 144
Business Link ……………………………………………………………………………… 148
Skill Training ……………………………………………………………………………… 149
Useful Expressions………………………………………………………………………… 155
CHAPTER IX PACKING & MARKING ……………………………………………… 156
Lesson 22 Inner Packing & Labeling …………………………………………………… 157
Lesson 23 Outer Packing………………………………………………………………… 162
Lesson 24 Container Loading …………………………………………………………… 167
Business Link ……………………………………………………………………………… 170
Skill Training ……………………………………………………………………………… 172
Useful Expressions………………………………………………………………………… 173
CHAPTER X SHIPMENT ……………………………………………………………… 175
Lesson 25 (A) Shipping Instructions …………………………………………………… 176
(B) A Reply ………………………………………………………………… 177
Lesson 26 (A) Confirming Delivery Date (1) …………………………………………… 181
(B) Confirming Delivery Date (2) …………………………………………… 182
Lesson 27 Asking for Partial Shipment ………………………………………………… 184
Business Link ……………………………………………………………………………… 187
Skill Training ……………………………………………………………………………… 189
Useful Expressions………………………………………………………………………… 191
CHAPTER XI INSURANCE …………………………………………………………… 193
Lesson 28 Insurance Information ……………………………………………………… 194
Lesson 29 Insurance Clause …………………………………………………………… 198
Lesson 30 Asking the Seller to Cover Insurance………………………………………… 201
Business Link ……………………………………………………………………………… 205
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Business English Correspondence (2nd Edition)
商 务 英 语 函 电（第 二 版）
Skill Training ……………………………………………………………………………… 206
Useful Expressions………………………………………………………………………… 208
CHAPTER XII COMPLAINTS, CLAIMS AND SETTLEMENT …………………… 210
Lesson 31 Claim on Export Carton ……………………………………………………… 211
Lesson 32 Settling Complaint …………………………………………………………… 215
Lesson 33 Settlement on Inferior Quality ……………………………………………… 218
Business Link ……………………………………………………………………………… 221
Skill Training ……………………………………………………………………………… 222
Useful Expressions………………………………………………………………………… 223
APPENDIX ………………………………………………………………………………… 225